Fourteen days, no reasons required
If you buy as a consumer, you may withdraw from the purchase within fourteen days of the day you, or someone you nominate, receive the goods. You do not owe us a reason, and the right cannot be waived by anything in our terms.
Exercising it takes one unambiguous statement: an email to info@peptideonline24.com with your order number and the words that you withdraw. We confirm receipt promptly, and that confirmation includes the return instructions and address for your shipment.
Refunds cover the product price and standard delivery, made within fourteen days of withdrawal using the payment route you used, with the lawful proviso that we may wait until the goods are back or proof of return sending is provided.
The right itself comes from European law: the Consumer Rights Directive 2011/83/EU gives consumers fourteen days on distance contracts and names the sealed-goods exception this page turns on; national law implements it, and the mandatory rules of your country of residence apply whatever our terms say. This page restates that framework in the order events actually happen, and adds nothing to it.
Four steps, start to refund
What actually happens after the email.
Unsealed vials cannot come back
The law excludes sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed. Peptide vials, pre-filled pens and nasal sprays are exactly such goods: a broken seal cannot be un-broken, and material that left our chain of custody unsealed cannot be resold or verified.
In practice: an unopened parcel, or unopened sealed products from it, withdraw and refund normally. A vial with a pierced septum, a primed pen, an opened spray, the right of withdrawal no longer covers that item, whatever the calendar says.
This exception is about seals, not about problems. Damaged-on-arrival, wrong-item and quality-suspect cases are complaints, not withdrawals, a separate route described on the complaints page, and one where an opened product is obviously no barrier.
Between the notice and the return, the goods are yours to look after. Keep sealed products the way the storage page describes and resist opening anything to inspect it, because the intact seal is what makes the return possible at all. The certificate of analysis describes the sealed batch as it left the laboratory; once a seal is broken, that description no longer applies to the item in your hand, which is the practical reason behind the legal exception and the reason the COA page ties every certificate to a lot number rather than to a product name.
- Fourteen plus fourteenDays to notify from delivery; days to send back from notification.
- Seals decideUnopened sealed products return; unsealed ones are excluded by law.
- Return shippingAt your cost for withdrawals, unlike complaints, where faults are ours.
- Wrong route?Faulty or wrong goods belong on the complaints page, not here.
The neighbouring rules
Where withdrawal ends and other routes begin.
About withdrawal
The edge cases, handled.