Service
Frequently asked questions
This peptide FAQ collects the twenty answers that empty most of our inbox, grouped by ordering, quality and rules, with the deeper pages linked from every answer that has one.
ISO-certified laboratoryCOA per batch, ≥99%Discreet 24h dispatchResearch use only
Ordering and shipping
The path from checkout to doorstep
How fast will my order arrive?
Dispatch happens within 24 hours of payment on working days, and European delivery typically takes one to five working days after that. Tracking arrives the moment the label exists.
How does the basket work?
Each order button drops one unit into a basket that your own browser keeps. The basket page lets you adjust quantities, take things out and watch the VAT-inclusive total in euro update; our server hears nothing until you start the checkout, and what it then receives is a list of product codes with quantities, nothing more.
What happens at Stripe Checkout?
Tick the box confirming that you are 18 or older and that the order is meant for laboratory research and nothing else, and the site hands you over to the secure page of Stripe. Address and payment are entered there. A receipt from Stripe lands in your inbox at once; the tracking reference comes from us in a separate message once the parcel has left.
Which payment methods work?
Cards, on the page Stripe hosts, together with any local option Stripe makes available for your country while you are paying. Card numbers are never visible to us. The payment page walks through the flow from basket to receipt and explains why no logos are printed here.
Is the packaging really discreet?
Plain outer, no branding, nothing on the box that describes the contents beyond what declarations require. The neighbour learns nothing.
What does shipping cost?
Nothing, on every order, without a minimum. We absorb the carrier cost rather than hiding it in a threshold game.
Do I get an invoice?
Yes, every order is accompanied by an invoice. If you need a second copy later, quote the order reference from the confirmation page via the contact page and it goes out again.
Products and quality
What is in the vial
How do I know the material is genuine?
Ask for the certificate of analysis before ordering, identity by mass spectrometry, purity by HPLC, tied to the batch number on your vial. The COA page teaches you to read it; the fake-COA guide teaches you to distrust it properly.
How do I request the certificate for a specific batch?
Name the product, and the lot number if you already hold a vial, in an email to the contact address. For a purchase you are still considering we send the certificate of the batch that would ship; for material you have, the lot number on the label picks out the right document.
What does 99% purity actually cover?
How much of the sample is one substance, and nothing else. Identity, quantity and condition are separate questions, which is exactly why our certificates answer more than one line.
Which formats do you supply?
Four: research vials of lyophilised powder, pre-filled peptide pens, nasal sprays and capsules, with bacteriostatic water as the accessory that vials need. Which format a compound comes in follows its chemistry, and the pen-versus-vial comparison weighs the two most common against each other.
How should I store what I receive?
Sealed lyophilised vials: cold, dark, dry. Anything reconstituted or opened: refrigerated, dated, never frozen. The storage series covers every case in detail.
Does a few days in transit harm the material?
Not for sealed lyophilised powder, which is designed to travel at ambient temperature; the storage clock that matters starts when a vial is opened or reconstituted. What does cause damage is repeated warming and cooling of a solution, which is why the freeze-thaw page exists.
Why do some knowledge pages cover compounds you refuse to sell?
Because people search for them, and an honest explanation that ends at a better alternative beats silence. AOD-9604 and IGF-1 LR3 are the clearest examples, the pages explain the refusal.
Legal and returns
Rules, rights and routes
Is any of this legal to buy?
As research material in most of Europe, yes, with national exceptions and an absolute research-use-only condition. The legal series maps the framework properly; competing athletes get their own warning page and should read the current WADA Prohibited List alongside it.
What does research use only mean for me as a buyer?
That you are buying laboratory material with no approved use, and that you confirm at checkout it will not be used in or on humans or animals. It also means we answer no questions about administration, however they are phrased. The research-use-only page explains the classification and what it changes.
Can I return an order?
Consumers have fourteen days to withdraw, but unsealed vials, pens and sprays are excluded by the hygiene exception. Sealed and unopened returns are straightforward; the withdrawal page has the procedure.
Something arrived damaged, now what?
Photos first, then an email with order and batch number. Acknowledgement within two working days, substantive answer within fourteen, the complaints page is the binding version.
Do you use cookies or track visitors?
The site itself sets no cookies and runs no analytics or advertising tools; the basket is kept in your browser’s localStorage. Stripe sets the cookies it needs on its own domain during checkout. The cookie policy has the whole list, and it is short.
Will you tell me how to use a compound?
No, not evasively but structurally: research material has no approved use to describe, and a supplier who invents one has left the classification. The research-use-only page explains the whole line.
Not answered here?
Two more places to look
The knowledge base for substance questions, the contact page for everything specific to you.
Still unsure?
Ask us the twenty-first question
The inbox is read by people who know the catalogue, and pre-sales questions get full answers, certificates attached where relevant.
For laboratory and research use only. Not for human or animal consumption. Not a medicine and not a food supplement. Sold to persons aged 18 and over.