Three steps from basket to receipt
Every order button on this site adds the product to a basket that stays in your own browser until you decide to pay. On the basket page you can change quantities, remove items and see the total in euro with VAT included; nothing about the basket leaves your device until you press the checkout button, and even then only the product codes and quantities are sent.
Before that button becomes active you confirm two things: that you are at least eighteen, and that the products are for laboratory research only. Pressing it opens Stripe Checkout, the hosted page run by Stripe, where you enter the delivery address and pay. The payment methods on offer are the ones Stripe supports for your country, which is why this page prints no fixed row of logos: card payment is the constant, and local options appear where Stripe provides them.
Every order produces a proper invoice, company details, itemised products, order reference, delivered with your confirmation. For research buyers whose purchasing department needs the paperwork, that trail is part of the product.
Payment confirmed means dispatch scheduled. The 24-hour dispatch clock on working days starts once Stripe reports the payment as complete, Stripe emails you a receipt straight away, and our shipping confirmation with the tracking reference follows when the parcel leaves. If you close the Stripe page or a payment fails, nothing is charged and the basket is still there when you return.
What the checkout shows and hides
Four things worth knowing before you reach the Stripe page.
What happens with your payment data
Stripe Checkout is a page on Stripe’s own domain, served over Stripe’s own connection, with Stripe’s fraud checks running behind it. The card number, expiry date and security code go into Stripe’s form and stay in Stripe’s systems; we could not read them if we wanted to, which is a matter of design rather than of policy.
What comes back to us is what fulfilment needs: that the payment succeeded, the amount, the order reference, the products ordered, and the name, email address and delivery address you entered. How Stripe treats your data is set out in Stripe’s privacy policy; how we treat what reaches us is set out in our own privacy policy.
The price you see before you commit is the price Stripe charges: VAT included as displayed, no method surcharge, no fee added at payment. That is a smaller promise than it sounds, and it belongs to the same habit the buying guide teaches: a supplier whose numbers move at the last step deserves a second look at everything else.
- ReferenceThe confirmation page after payment shows your order reference; quote it in any question about the order.
- Dispatch triggerThe 24-hour dispatch clock on working days starts when Stripe confirms the payment.
- InvoicesAutomatic with every order confirmation; replacements available via the contact page.
- CurrencyPrices are shown and charged in euro, VAT included.
Around the transaction
The pages on either side of paying.
About paying
The transaction questions, answered plainly.